Contact us

Help with your account

Reach our team through live chat or send an email to [email protected]. Both channels are available around the clock for questions about your account.

Closing an account

You can request closure by email. We may need to confirm your identity before returning the remaining funds, and we select the payment route for that return.

Exclusion requests

An exclusion requested by email takes time to apply. We send confirmation when it becomes active. If you want an indefinite exclusion removed, contact support. Reopening involves a seven-day wait.

Complaints

Bring a complaint to our support team first. An unresolved complaint can proceed through escalation.