Terms and conditions

Participation

Players in the United Kingdom cannot make deposits or play for real money. If that restriction is breached, we cannot guarantee payment of withdrawals or refunds. Each player is responsible for ensuring that participation is lawful where they live.

The minimum age is 18, unless the law where you live sets a higher threshold. We may ask you to prove your age.

Registration and access

Complete the required registration fields and provide a valid email address. Use the login details chosen at registration to sign in. Password recovery starts with Forgot Password. Google Authenticator can be enabled in your profile for two-factor authentication.

Your registered country cannot be changed. Contact our team if you move abroad.

Deposits and withdrawals

The payment account or card used to deposit must belong to you and match your profile. Withdrawals return through the funding method and its payment details. Before requesting a payout, you must wager deposited funds at least three times.

A withdrawal usually requires at least €50, depending on the method. Our processing can take up to 72 hours, followed by the payment provider's delivery time. Winnings exceeding €10,000 may be split into monthly payments capped at €10,000.

Verification

We must finish verifying your account before paying a withdrawal. Identification, address evidence or proof of payment ownership may be requested. Supply documents we ask for within 15 days. Checks can happen again after an earlier approval, and forged documents can lead to loss of deposits and winnings.

Account closure and records

Request closure by emailing [email protected]. We choose how to return the funds in the account and may require verification first. Data remains on record for five years after use of the service ends.

Disputes

Costa Rican law governs our terms, with disputes concerning them subject to exclusive jurisdiction in Costa Rica. The English version takes priority over translations. Start a complaint with support, with escalation available when it remains unresolved.